Made-to-Order Products | Refund and Return Policy
Processing Time
All made-to-order products are custom-crafted with care. Please allow 15-20 business days for your order to be processed and crafted perfectly.
Shipping Options
Standard Shipping (Free)
Once your item is ready, it will arrive within 7-10 business days at no extra cost.
Order Cancellations
Due to the personalized nature of our products:
- Cancellations can only be made within 24 hours of placing the order.
- After this period, the crafting process begins, and changes cannot be made.
Lifetime Warranty & Exchange
We stand behind the quality of our craftsmanship.
- All made-to-order items are covered by a Lifetime Exchange Warranty, protecting you from manufacturing defects.
- If an issue arises due to craftsmanship, we will gladly exchange the item at no additional cost.
- Please note: This warranty does not cover damage resulting from improper use.
Returns
- Because each piece is crafted specifically for you, returns are not accepted.
Defective Products
Should you receive a defective product:
- We will replace it immediately to ensure you receive the flawless item you deserve.
Ring Resizing
If your ring size is not right, we’ve got you covered:
- We will cover the resizing cost at your local jewelry store.
- This ensures a perfect fit without any hassle.